Recorded October 29, 2026. Figures and market conditions reflect information available on that date and may have changed since. Independent research by Todd Hanley; not the views of United Direct Lending.
Research sources
250 sources were consulted in Todd Hanley’s independent research for this video. The 13 below were cited by two or more separate research passes; every link was checked when this page was built.
Government & primary data (6)
- FHA Single Family Portfolio SnapShot | HUD.gov / U.S. Department of Housing and Urban Development (HUD) hud.gov
- CFPB: Actions — rocket homes real estate llc et al consumerfinance.gov
- CFPB: Data research — consumer complaints consumerfinance.gov
- CFPB: F — cfpb 2025 cr annual report 2026 03 files.consumerfinance.gov
- HUD: Housing — FHALPT Jan2026 hud.gov
- HUD: Housing — FHAProd Feb2026 hud.gov
News & analysis (7)
- Rocket Mortgage complaints reached 3,168 through October, more than twice the count a year earlier americandefault.org
- Rocket mortgage 0372 8059 — complaints bbb.org
- Fha requirements mortgage insurance fha.com
- Blog — fha adjustable rate mortgage refinances polygonresearch.com
- Top 10 FHA Adjustable-Rate Refinance Lenders by Endorsement Count, Jan–May 2026 polygonresearch.com
- Top 10 Lenders Refinancing Conventional Loans into FHA, Jan–Jun 2026 polygonresearch.com
- Review — rocketmortgage com trustpilot.com
Also consulted (237)
- HUD: Article — What is the FHA Mortgage Insurance Premium structure for forward mortgage loans answers.hud.gov
- HUD: 4000 1 — HB 4000 1 2015 03 18 archives.hud.gov
- HUD: 4000 1 — HB 4000 1 2019 07 10 archives.hud.gov
- HUD: 4000 1 — HB 4000 1 2021 10 26 archives.hud.gov
- CFPB: Actions — amerisave mortgage novo appraisal patrick markert consumerfinance.gov
- CFPB: Actions — freedom mortgage corporation 2023 respa consumerfinance.gov
- CFPB: Api — v1 consumerfinance.gov
- CFPB: Briefs — freeman quicken loans consumerfinance.gov
- CFPB: Complaint consumerfinance.gov
- CFPB: Consumer complaints — search consumerfinance.gov
- CFPB: Data research consumerfinance.gov
- CFPB: Data research — cons consumerfinance.gov
- CFPB: Newsroom — bureau settles freedom mortgage corporation consumerfinance.gov
- CFPB: Newsroom — cfpb files lawsuit to stop illegal kickback scheme to steer borrowers to rocket mortgage consumerfinance.gov
- CFPB: Owning a home consumerfinance.gov
- CFPB: Research reports — monthly complaint report vol 13 consumerfinance.gov
- Press — wa dfi finalizes multi state settlement regarding rocket mortgage llcs fka quicken loans dfi.wa.gov
- Help - FHA Connection Single Family Origination entp.hud.gov
- HUD: Mp nghbrhdwtch entp.hud.gov
- HUD: Mp sfo07 fha entp.hud.gov
- 2024 07 — streamline refinance fdic.gov
- Part 1 docs — streamline refinance fdic.gov
- Tools — rate spread ffiec.cfpb.gov
- Ratespread ffiec.gov
- CFPB: F — cfpb ea rocket respa complaint 2024 12 files.consumerfinance.gov
- CFPB: F — cfpb fair lending annual report 2025 12 files.consumerfinance.gov
- FHA HECM Single Family Portfolio Snap Shot | HUD.gov / U.S. Department of Housing and Urban Development (HUD) hud.gov
- FHA INFO Messages: Single Family Housing Industry News | HUD.gov / U.S. Department of Housing and Urban Development (HUD) hud.gov
- FHA Lenders Single Family | HUD.gov / U.S. Department of Housing and Urban Development (HUD) hud.gov
- FHA Production Report | HUD.gov / U.S. Department of Housing and Urban Development (HUD) hud.gov
- FHA Single-Family Origination Trends Report | HUD.gov / U.S. Department of Housing and Urban Development (HUD) hud.gov
- HUD: 15 01mlatch hud.gov
- HUD: Doc 16618 hud.gov
- HUD: Housing — FHALPT JUN2026 hud.gov
- HUD: Housing — FHAOT Jan2026 hud.gov
- HUD: Housing — FHAOT JUN2026 hud.gov
- HUD: Housing — FHAOT Nov2025 hud.gov
- HUD: Housing — FHAProd Dec2025 hud.gov
- HUD: Housing — FHAProd Jan2026 hud.gov
- HUD: Housing — FHAProd JUN2026 hud.gov
- HUD: Housing — FHAProd Oct2025 hud.gov
- HUD: Housing — MMI Qtrly Q1 FY2026 hud.gov
- HUD: Housing — MMI Qtrly Q2 FY2026 hud.gov
- HUD: OCHCO — 2023 05hsgml hud.gov
- HUD: OCHCO — 4000 1hsgh 011823 hud.gov
- HUD: SFH — SFH FHA INFO 2023 11 hud.gov
- Mortgagee Letters | HUD.gov / U.S. Department of Housing and Urban Development (HUD) hud.gov
- Single Family Mortgage Insurance Premiums | HUD.gov / U.S. Department of Housing and Urban Development (HUD) hud.gov
- Streamline Refinance Your Mortgage | HUD.gov / U.S. Department of Housing and Urban Development (HUD) hud.gov
- 2021 — rocket mortgage fka quicken loans web idfpr.illinois.gov
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- Civil Rights Division | United States v Rocket Mortgage (D. Colo.) | United States Department of Justice justice.gov
- Pr — justice department sues rocket mortgage appraisal management company and appraiser race justice.gov
- Pr — justice department sues rocket mortgage appraisal management company and appraiser race justice.gov
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- 000110465926055670 — tm2613557d1 ex99 2 sec.gov
- 000119312525067734 — d941832dex991 sec.gov
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- 000180528426000082 — rkt 063020268xkex991earnin sec.gov
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- Urban Institute: 2026 07 — July 2026 At a Glance urban.org
- MBA: Affordability Challenges Driving Rise in Government-Backed Loan Activity — RISMedia | ace.rismedia.com
- Mortgage Mix: DOJ Continues Suit Against Rocket; GSEs Respond to L.A. Fires — RISMedia | ace.rismedia.com
- Rocket Companies Inc Earnings - Analysis & Highlights for Q3 2026 alpha-sense.com
- CFPB Consumer Complaint Volume (September 2026): 700,266 americandefault.org
- Freedom Mortgage drew 1,326 complaints through October, hundreds more than a year earlier americandefault.org
- loanDepot Phone Numbers, and What to Do If You're Behind americandefault.org
- Mortgage Servicer Complaints: Search CFPB Records americandefault.org
- Shellpoint payment complaints make up 61.9% of its mortgage record americandefault.org
- FHA Cash-Out Refinance (FACOP) in 2026: Rates, Requirements, and How It Compares to Conventional Cash-Out amerisave.com
- FHA Loan Closing Costs in 2026: What to Expect and How to Save amerisave.com
- FHA Mortgage Insurance Premium (MIP) in 2026: Complete Cost Breakdown and Removal Strategies amerisave.com
- FHA Mortgage Insurance Removal in 2026: Complete Guide to Eliminating Your MIP amerisave.com
- Document — united wholesale mortgage llc v 7c23acca 98e6 49f6 b8b2 6652eccd8c65 app.midpage.ai
- Rocket Mortgage sues HUD, aims at DOJ’s race bias suit | ABA Banking Journal bankingjournal.aba.com
- Reviews — pennymac bankrate.com
- Rocket Mortgage bankrate.com
- Amerisave mortgage corporation 0443 6006698 — complaints bbb.org
- Freedom mortgage corporation 0633 90066682 — complaints bbb.org
- Mortgage broker — new american funding 1126 13216611 bbb.org
- New american funding 1126 13216611 — complaints bbb.org
- Pennymac 1236 92011078 — customer reviews bbb.org
- Rocket mortgage 0372 8059 — complaints bbb.org
- Rocket mortgage 0372 8059 — customer reviews bbb.org
- Rocket mortgage 0372 8059 — customer reviews bbb.org
- FHA Cash Out Max LTV in 2026 | BD Nationwide bdnationwidemortgage.com
- Ald — EscuevUnitedWholesaleMortgageLLC1032025 business.cch.com
- Company news — pennymac financial services inc pfsi q2 2026 earnings call highlights navigating rate 4762302 ca.investing.com
- Consumer Complaint Database API documentation - CFPB Open Tech cfpb.github.io
- CFPB Complaint Monitor cfpbcomplaintmonitor.org
- United Wholesale Mortgage News: Industry Insights and Trends cgaa.org
- Class Action Lawsuit Claims Rocket Mortgage Illegally Steers Homebuyers Into Using Its Services classaction.org
- Waller et al v rocket companies inc et al complaint 1 classaction.org
- 27 — cfpb drops capital one rocket mortgage affiliate lawsuits cnbc.com
- Select — rocket mortgage review cnbc.com
- Homes — quicken loans fha lending settlement cnn.com
- Rocket Companies - 10-K annual report 2025 companiesmarketcap.com
- Rocket Mortgage, LLC Complaint Rate — ComplaintRate.com | ComplaintRate complaintrate.com
- Amerisave Mortgage Reviews and Complaints 2026 | ComplaintsBoard complaintsboard.com
- Rocket Mortgage Reviews and Complaints 2026 | ComplaintsBoard complaintsboard.com
- Compliance News: FHA Lowers Annual Mortgage Insurance Premium Rates compliance.docutech.com
- 02 — CFPB Complaints Fact Sheet 4 1 consumeradvocates.org
- Rocket Mortgage Reviews & Complaints | Page 3 consumeraffairs.com
- CFPB Enters Into $1 Million Consent Order with Nonbank Mortgage Lender - Consumer Finance Insights (CFI) consumerfinanceinsights.com
- CFPB announces settlement with mortgage lender and its owner charged with "bait-and-switch" scheme | Consumer Finance Monitor consumerfinancemonitor.com
- CFPB settles lawsuit against online payday lenders | Consumer Finance Monitor consumerfinancemonitor.com
- 23-13: HUD Mortgagee Letter 2023-05 | PCG corr.pennymac.com
- 23-15: HUD Mortgagee Letter 2023-05 | PCG corr.pennymac.com
- Armen Manokian facebook.com
- Chris Van Leeuwen facebook.com
- Erik Johansson facebook.com
- Jason Tomiello facebook.com
- Mortgage Loan Officer Network facebook.com
- o͏n͏p͏e͏d͏r͏t͏s͏S͏o͏c͏l͏3͏1͏3͏5͏h͏m͏1͏i͏f͏l͏5͏0͏1͏h͏h͏1͏8͏6͏t͏6͏9͏4͏4͏8͏0͏0͏h͏i͏h͏6͏g͏2͏h͏9͏2͏i͏8͏4͏3͏0͏8͏c͏m͏1͏a͏3͏3͏i͏ facebook.com
- Ryan E. McCallister facebook.com
- User — 100000669696803 facebook.com
- User — 100000669696803 facebook.com
- User — 100000669696803 facebook.com
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- Vicci Freeman Bonner facebook.com
- HUD Charges Appraiser, Appraisal Management Company, and Lender with Race Discrimination — Fair Housing Project fairhousingnc.org
- Articles — rocket mortgage closing costs fairpricecheck.com
- FHA Lending Slows but Still Outpaces Private Mortgage Insurance - Faribai faribai.com
- Sue, Settle, Rinse, Repeat: DOJ Follows Familiar Pattern in Suit Targeting Rocket Mortgage fedsoc.org
- FHA Mortgage Insurance Premium (MIP) Explained (2026 Rules & Rates) fhaorconventional.com
- Articles — pennymac financial services inc q1 123000240 finance.yahoo.com
- FHA Loan Calculator 2026 | FinanceToolz financetoolz.com
- Mortgages — rocket mortgage review finder.com
- PennyMac (PFSI) Q1 2026 Earnings Transcript | The Motley Fool fool.com
- Mortgages — new american funding mortgage review forbes.com
- Rocket Mortgage review 2026: Everything you need to know | Fortune fortune.com
- Rocket Mortgage Review 2024 foxbusiness.com
- CrossCountry Mortgage LLC Complaints (1,675 Total) | FreeNetLaw freenetlaw.com
- Doj rocket mortgage black homeowner lowball appraisal — 75782576007 freep.com
- Maximizing Your Equity Under FHA Cash Out Refi LTV Rules - Simply Financial Inc getyourbroker.com
- FHA Mortgage Insurance Premiums Guidelines on FHA Loans gustancho.com
- Major Changes In FHA Guidelines HUD 4000.1 Handbook gustancho.com
- 08 — HUD Handbook 4000 1 Overview of Changes 10 24 16 homebridgewholesale.com
- CFPB takes action against Amerisave Mortgage housingwire.com
- PennyMac Q1 earnings pressured by MSR hedge losses housingwire.com
- Rocket beats earnings guidance with four-year peak profit housingwire.com
- Rocket gains purchase and refinance market share in Q2 2026 housingwire.com
- UWM seeks to dismiss remaining RESPA claims housingwire.com
- Rocket Mortgage Reviews 2026: Are Their Interest Rates High? houzeo.com
- Re/Max And Quicken Loans In Court Battle Over MSA Gone Wrong | Inman Real Estate News inman.com
- Company news — pennymac q2 2026 slides ai push amid earnings miss servicing grows 93CH 4821992 investing.com
- Transcripts — earnings call transcript pennymac financial misses q2 2026 estimates shares fall 93CH 4821968 investing.com
- Transcripts — earnings call transcript rocket companies misses q2 2026 estimates as shares fall 93CH 4844520 investing.com
- United Wholesale Mortgage, Llc. - UWM Holdings Corporation Announces Second Quarter 2026 Results investors.uwm.com
- Rocket Companies, Inc. - Rocket Companies Announces Fourth Quarter and Full Year 2025 Results ir.rocketcompanies.com
- Pennymac Mortgage Review 2026 | LendingTree lendingtree.com
- FHA ARM Refinance Loans Surge to 7.2% in 2026 | Polygon Research posted on the topic | LinkedIn linkedin.com
- How to Get Rid of PMI on an FHA Loan: FHA MIP Removal Guide | Lower Mortgage lower.com
- FHA MIP Calculator (2026) — Upfront & Monthly Mortgage Insurance | LowestMortgage.com lowestmortgage.com
- PennyMac Financial Services (PFSI) Q2 2026 Earnings Results & Call Transcript marketbeat.com
- Stock Market Alerts | MarketBeat marketbeat.com
- News — pennymac financial services first quarter 2026 earnings presentation ce7f58ddd88fff2c marketscreener.com
- News — pennymac financial services second quarter 2026 earnings presentation ce7f51d3dc8eff26 marketscreener.com
- FHA MIP Chart 2026: 1.75% Upfront + 0.55% Annual = $137/mo on $300K mortgage-info.com
- FHA MIP Chart 2026: Rates, Duration & How to Remove MIP mortgage-info.com
- U.S. Mortgage Complaints: 464,983 CFPB Records Analyzed (2026) mortgageloanscalculator.com
- One in six: How Rocket swallowed America's mortgage market | Mortgage Professional mpamag.com
- Quicken Loans to pay $32.5 million to settle fraud allegations | Mortgage Professional mpamag.com
- Your Guide to HUD Mortgage Insurance Premiums | Janover multifamily.loans
- Today’s Mortgage Rates | Mutual of Omaha Mortgage mutualmortgage.com
- Massachusetts 2025 Mutual of Omaha Mortgage Record | CFPB Mortgage Complaint mutualmortgagee.com
- FHA Cash-Out Refinance 2026 | Tap into Your Home's Equity mymortgageinsider.com
- FHA MIP Refund Chart & Guide | 2026 Mortgage Insurance Premiums mymortgageinsider.com
- CFPB Updates - NASCUS nascus.org
- CFPB proposes settlement with Freedom Mortgage over HMDA reporting | National Mortgage News nationalmortgagenews.com
- FHA Mortgagee Letter 2023-05: Reduction in Annual Single-Family Mortgage Insurance Premium — NCSHA ncsha.org
- FHA Mortgage Insurance and 2026 MIP Rates neighborsbank.com
- Rocket Mortgage Review 2026 - NerdWallet nerdwallet.com
- Can I Refinance My FHA Loan? | New American Funding newamericanfunding.com
- Announcement 2026-002 FHA Overlay Updates newrezcorrespondent.com
- The Recapture Gap: What Rocket's 54% Tells You About Your AI Strategy | PitchPoint Insights pitchpointsolutions.com
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- Company — rocket mortgage llc plaincomplaint.com
- Company — mutual of omaha mortgage llc plaincredit.com
- Company — rocket mortgage llc plaincredit.com
- Compare plainlender.com
- Lender — amerisave mortgage company plainlender.com
- Lender — crosscountry mortgage llc plainlender.com
- Lender — freedom mortgage corporation plainlender.com
- Lender — loandepot com llc plainlender.com
- Lender — mutual of omaha mortgage plainlender.com
- Lender — new american funding llc plainlender.com
- Lender — newrez llc plainlender.com
- Lender — pennymac loan services llc plainlender.com
- Lender — rocket mortgage plainlender.com
- Lender — united wholesale mortgage plainlender.com
- Adjustable-Rate Share of FHA Refinance Loans by Count: 2025 vs. 2026 polygonresearch.com
- Data overview polygonresearch.com
- Fha pivot polygonresearch.com
- MBS Pivot — Agency Mortgage Origination Data by State & Lender | Polygon Research polygonresearch.com
- Polygon Pulse | Mortgage Market & Housing Demand Data polygonresearch.com
- Rocket hit with RESPA class-action lawsuit realestatenews.com
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- Learn — fha streamline refinance rocketmortgage.com
- Learn — mortgage origination fee rocketmortgage.com
- Learn — no closing cost refinance rocketmortgage.com
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- Rate updates rocketmortgage.com
- Refinance rates — FHA refinance rates rocketmortgage.com
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Full script
Read the full script
Imagine you pull out your phone and ask your GPS, “Where's the best pizza near me?”
It shows you three restaurants. Beautiful photos. Great ratings. A big button that says, “Go here.”
So you go.
But here's what you don't know: the company behind that GPS owns all three restaurants.
Twenty other places? They're not even on the screen. One might be better. One might be cheaper. One might be right around the corner. But your GPS only takes you to businesses it owns.
Think about that.
You believe you're choosing the best restaurant. You're actually choosing from the restaurants somebody else decided you should see.
Now replace pizza with one of the biggest financial decisions of your life: buying a home.
A platform can help you search for houses, connect you with an agent, recommend a mortgage, suggest closing services, and keep a relationship with you long after the transaction.
Sometimes those services are connected by ownership. Sometimes it's a referral or partnership. Those are different arrangements, and they deserve different scrutiny.
And listen, that convenience might be genuinely valuable. The integrated option might even be your best deal.
But if you never compare, how would you know?
The system doesn't have to lock every exit. It only has to make its preferred path so easy that you stop looking for another one.
And there's a parallel in the information we consume. Your social media feed isn't a complete picture of the world. Algorithms decide which posts appear and which get less attention. Emotionally charged content can keep people reacting and scrolling.
Different industry. Different mechanism. Same question.
Who decides what you see, and what do they gain when you follow along?
I'm not against technology. I'm not against companies making a profit. I love efficiency.
I'm against confusing convenience with informed choice.
Before you hit the easy button, ask three questions.
What options am I not being shown?
Who benefits from this recommendation?
And can I freely choose something else?
Because if your GPS only shows you businesses it owns, you don't have a map of all your options.
You have a sales funnel dressed up as directions.
Empower the consumer instead of capturing them.
And if your business really offers the best route, prove it. Show people the whole map.
Want to talk through your own numbers?
Independent research and commentary. The research, data analysis, and opinions in this video and on this page are Todd Hanley's own and do not represent the views of United Direct Lending. They are not lending advice and are not tied to any loan program, product, or lending decision.
Educational content only. Not a commitment to lend, a rate quote, or an offer of credit. Programs, rates, fees, and guidelines are subject to change without notice; not all borrowers will qualify. Todd Hanley, RICP® | NMLS #1013665 | United Direct Lending NMLS #1749719 | Equal Housing Opportunity.